Adding an ESXi host to the vCenter Server inventory fails with the error: Call "datacenter.queryconnectioninfo" for object on vCenter Server failed
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Adding an ESXi host to the vCenter Server inventory fails with the error: Call "datacenter.queryconnectioninfo" for object on vCenter Server failed

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Article ID: 310991

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Updated On:

Products

VMware vCenter Server VMware vSphere ESXi

Issue/Introduction

Symptoms:
  • Cannot add an ESXi host to the vCenter Server inventory.
  • Adding an ESXi host to the vCenter Server inventory fails.
  • You see the error:

    Call "datacenter.queryconnectioninfo" for object "DC or Cluster Name" on vCenter Server "vCenter" failed.
     
  • In the vpxd.log file, the entries:
     
    • Indicate that connections to the ESXi host are refused.
    • Advise you to check that the vmkauthd service is running on the ESXi host
Note: For more information on the location of the vpxd.log file, see:


Environment

VMware ESXi 4.0.x Installable
VMware vCenter Server 6.7.x
VMware vCenter Server 5.5.x
VMware vSphere ESXi 5.5
VMware vCenter Server 6.0.x
VMware vSphere ESXi 5.0
VMware ESXi 3.5.x Installable
VMware vSphere ESXi 5.1
VMware vSphere ESXi 6.7
VMware vSphere ESXi 7.0.x
VMware vCenter Server 5.0.x
VMware vSphere ESXi 6.0
VMware vCenter Server 5.1.x
VMware vCenter Server 4.0.x
VMware ESXi 4.0.x Embedded
VMware ESXi 3.5.x Embedded

Cause

This issue occurs because there is an issue with network communication between the vCenter Server and the ESXi host that is added to the inventory.

Resolution

To resolve this issue, verify these steps from the vCenter Server machine:
This also occurs when:


Additional Information