NSX Manager upgrade timing out

Products

• VMware NSX for vSphere

Issue/Introduction

• Upgrading NSX fails or times out.
• The file uploads successfully but no further progress is observed.
• You are running any version up to NSX-V 6.4.4

Environment

VMware NSX for vSphere 6.4.x

Cause

• Database restore takes longer than 3 minutes (180,000 seconds) which causes a timeout and prevents the upgrading progressing.
• Two specific timeout limits can cause timeout when restoring large sized database.
• You see a similar log entry to the below in the vsm logs:
  INFO localhost-startStop-1 DatabaseMetadata:119 - table not found: access_control_entry

Resolution

There is currently no resolution.

Workaround:
Adjust the timeout value to allow sufficient time for the database to restore.

1) Edit the file /usr/appmgmt-tcserver/webapps/ROOT/appliance-management/js/services/DataService.js in appliance.
2) Search for the line "var HTTP_DEFAULT_TIMEOUT = 180000;"
3) Change the time out value from 180000 ms (3 minutes) to 1200000 ms (20min).
3) reboot the appliance or restart bluelane-manager.