Cloning a virtual machine using customization fails at 40% with the error: fault.CustomizationPending.summary
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Cloning a virtual machine using customization fails at 40% with the error: fault.CustomizationPending.summary

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Article ID: 310828

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Updated On:

Products

VMware vCenter Server

Issue/Introduction


Symptoms:
  • You cannot clone a virtual machine using customization
  • Cloning a virtual machine using customization fails at 40%
  • You see the error:

    fault.CustomizationPending.summary


Environment

VMware vCenter Server 5.1.x
VMware vCenter Server 5.0.x
VMware VirtualCenter 2.5.x
VMware vCenter Server 4.1.x
VMware vCenter Server 4.0.x

Resolution

The error fault.CustomizationPending.summary indicates that there is a customization pending on the source virtual machine which must be allowed to complete before being cloned to another virtual machine.
To avoid this issue, ensure that a virtual machine has enough time to boot and finish customization before you clone and customize it to another virtual machine.