The consoleuser/support account password has been lost or forgotten for Aria Operations for Networks

Products

• VCF Operations for Networks

Issue/Introduction

The consoleuser CLI account credentials have been forgotten or are unknown for Aria Operations for Networks

Environment

Aria Operations for Networks 6.10.0
Aria Operations for Networks 6.11.0
Aria Operations for Networks 6.12.0
Aria Operations for Networks 6.12.1
Aria Operations for Networks 6.13.0
Aria Operations for Networks 6.14.0

Resolution

The consoleuser account password cannot be recovered or reset if it has been forgotten without assistance from Broadcom Support.

Please open a Broadcom Support case. For more information, see Creating and managing Broadcom support cases.

Additional Information

If the consoleuser password is known, then the consoleuser, GUI (admin@local) and support user passwords can be reset without Broadcom Support assistance.

Please refer to the following knowledge base article to reset default account passwords: How to update/change and reset password for GUI/SSH and CLI usernames in Aria Operations for Networks.