The consoleuser/support account password has been lost or forgotten for VCF Operations for Networks

Products

• VCF Operations for Networks

Issue/Introduction

• The consoleuser CLI account credentials have been forgotten or are unknown for VCF Operations for Networks.
• When attempting to login with last good known password, the message Access denied is seen. 

Environment

• VCF Operations for Networks 6.13.0
• VCF Operations for Networks 6.14.x
• VCF Operations for Networks 9.x

Resolution

The consoleuser account password cannot be recovered or reset if it has been forgotten without assistance from Broadcom Support.

Open a Broadcom Support case. For more information, see Creating and managing Broadcom support cases.

Additional Information

If the consoleuser password is known, then the consoleuser, GUI (admin@local) and support user passwords can be reset without Broadcom Support assistance.

Refer to the following knowledge base article to reset default account passwords: How to update/change and reset password for GUI/SSH and CLI usernames in Aria Operations for Networks.