vSphere Replication appliance is unable to communicate with vCenter Server
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vSphere Replication appliance is unable to communicate with vCenter Server

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Article ID: 310708

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Updated On:

Products

VMware Live Recovery VMware vSphere ESXi

Issue/Introduction

Symptoms:
After changing the Virtual Center (VC) certificate, you experience these symptoms:
  • vSphere Replication server is unable to communicate to its own vCenter Server
  • Restarting vCenter Server or resetting the vSphere Replication appliance does not solve the issue
  • Attempting to import CA certs into /opt/vmware/hms/security/hms-truststore.jks does not resolve the issue
  • Adding fingerprint to /opt/vmware/hms/conf/hms-configuration.xml does not resolve the issue
  • When navigating to vSphere Replication UI and attempting operations such as configure site action or configure replication operation on the vSphere Web Client, you see errors similar to:

    com.vmware.vim.binding.hms.fault.CannotVerifyCredentialsFault


    Unable to obtain SSL certificate: Bad server response; is a vCenter server listening on the given host and port

    vSphere Replication Management Server is not accessible



Environment

VMware vSphere Replication 5.8.x
VMware vSphere Replication 5.1.x
VMware vSphere Replication 6.0.x
VMware vSphere Replication 5.5.x

Cause



Resolution

This is a known issue affecting VMware vSphere Replication.
Currently, there is no resolution.

To work around this issue in vSphere Replication 5.5:
  1. Power off the vSphere Replication appliance.
  2. Power on the vSphere Replication appliance.

    Note: Resetting the appliance does not resolve the issue.


Additional Information

For more information, see VMware vSphere Replication 5.1 Release Notes.


Restore vSphere Replication if the ESXi Host is Moved
VMware vSphere Replication 设备在更改 vCenter 证书后无法再与 VMware vCenter Server 通信
vCenter 証明書の変更後に、VMware vSphere Replication アプライアンスが VMware vCenter Server と通信できなくなる