Collecting diagnostic information in a VMware Virtual Infrastructure Environment

Products

• VMware vCenter Server
• VMware vSphere ESXi

Issue/Introduction

For troubleshooting purposes when working with VMware Technical Support it may be necessary to generate diagnostic information for your VMware Virtual Infrastructure environment. This document provides information on the different methods of collecting diagnostic logs in a VMware Virtual Infrastructure environment.

Environment

VMware ESX Server 2.5.x
VMware VirtualCenter 2.5.x
VMware ESX Server 3.5.x
VMware ESX Server 3.0.x
VMware VirtualCenter 2.0.x

Resolution

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VMware Technical Support commonly requests diagnostic information for your VMware Virtual Infrastructure environment. VMware recommends that you collect the diagnostic information as soon as possible after having encountered an issue to ensure maximum retention of information in the log files. Below are the different methods of collecting diagnostic information in a VMware Infrastructure environment. Please select the path that applies to your environment and issue.

• To gather the log files from a Virtual Infrastructure Client that is connected to VirtualCenter 2.x or directly to a VMware ESX Server host, see Collecting diagnostic information for VMware Virtual Infrastructure using the Virtual Infrastructure Client (1003687) .
  
  
  
• To only gather the log files for VMware ESX Server host, see Collecting Diagnostic Information for VMware ESX Server (653) .
  
  
  
• To gather the log files for VMware VirtualCenter 2.x only, see Collecting diagnostic information for VMware VirtualCenter 2.x (1003688) .
  
  
  
• To gather the logs for VMware VirtualCenter 1.3.1 - 1.4.x, see Collecting diagnostic information for VirtualCenter 1.3.1 or later (1935) .
  
  
  
• To gather the logs for VMware VirtualCenter 1.0.x - 1.3.0, see Collecting diagnostic information for VirtualCenter 1.0, 1.1 and 1.2 (1365) .
  
  
  
• To gather the log files for VMware Update Manager only, see Collecting diagnostic information for VMware Update Manager (1003693) .

• To gather the log files for VMware Fusion, see Collecting diagnostic information for VMware Fusion (1003894)

When you have finished collecting the log files you must to send them to VMware Support. Several common methods are:

• Attach them to an email to your Support Representative. The log files must be under 10MB.
• Upload them to your support request online. To do upload the log file, access http://www.vmware.com/support/sr/sr_login.jsp and log on. Click the Support Request History link and find the applicable support request number. From here you can update that support request and attach your log files.
• If the files are over 10MB in size and are too large to include as an attachment, please contact your Support Representative with your support request number and request upload instructions.

Additional Information

VMware Virtual Infrastructure 環境で診断情報を収集する