Error "IO Error: The Network Adapter could not establish the connection" occurs when configuring CA Service Desk Manager (SDM).

Products

• CA Service Management - Service Desk Manager
• ServiceDesk
• CA Service Desk Manager

Issue/Introduction

The following error message occurs when running CA Service Desk Manager (CA SDM) configuration (pdm_configure) with Oracle as the MDB database:

java.sql.SQLException: IO Error: The Network Adapter could not establish the connection

Environment

Release:  17.1 or higher
Component: CA Service Desk Manager

Cause

"java.sql.SQLException: IO Error: The Network Adapter could not establish the connection" - This error message is Oracle's way of saying either 'Connection refused' or 'Connection timeout' or 'no route to host' or 'unknown host'. 

This is a very generic error that could occur due to various reasons. Below are the points that need to be checked to fix this problem:

• Wrong port number or IP address (or DNS host name) is used.
• Oracle listener is not configured properly or not available.
• Listener process (service) is not running. Restart it with the "lsnrctl start" command or on a Windows OS by starting the listener service. 
• Ensure the correct hostname is specified in listner.ora.
• Add the hostname and IP address in the hosts file located under C:\Windows\System32\drivers\etc folder.
• This could be a problem with the Oracle SYS user password. Check with the Oracle DBA for the correct credentials.

Resolution

Work with your Network team to resolve the Oracle issue.

Additional Information