Error: Endpoint cannot be created in this endpoint type. Details: No result until timeout reached.

Products

• CA Virtual Privilege Manager
• CA Privileged Identity Management Endpoint (PIM)
• CA Privileged Access Manager (PAM)

Issue/Introduction

In case Enterprise Management (ENTM) is installed on a host that uses Fixed IP address and does not depend upon the DNS for hostname resolution, while creating the endpoint may run into the following error message

"Error: Endpoint cannot be created in this endpoint type. Details: No result until timeout reached."

In the JBoss server log file would have the following INFO message:

WARN  [com.ca.ppm.managedobjectprovider.impl.AccountPasswordProviderImpl] cannot find jcs for host:<ENTM HOST NAME>
INFO  [com.ca.ppm.connectivity.util.SendJCSMsgToTibcoQueue] retrieve JCS password message body:SSL=no
RESPONSE_CODE=-1
RESPONSE_MSG=cannot find jcs for host:<ENTM HOST NAME>

Environment

PIM R12.7, R12.8, R12.9

Operating system: Windows 2008, Windows 2012, Redhat Linux

Release: ACP1M005900-12.9-Privileged Identity Manager

Cause

The ENTM server name as defined in the “hosts” file would be picked up by the JBoss during startup. In case the host file has the following format

<IP ADDRESS>   <ENTM HOST SHORT NAME>

Where as in the Connector Server configuration, the <ENTM HOST NAME FQDN> has been defined in the Host field.

Since the DNS is not active and the ENTM server can't resolve the SHORT NAME to be same as the FQDN name, hence the endpoint creation fails.

Resolution

Either modify the local hosts file to reflect the FDQN name or Modify the connector sever configuration to reflect the SHORT NAME.

Login to ENTM GUI, Click on "System"-->"Connection Management"-->"Connector Server"-->"Modify Connector Server"

Once on this page, change the hostname to match with the format as provided in the hosts file.