This issue occurs on a vCenter Server if these critical folders are missing. Verify that these two folders exist:
- C:\Documents and Settings\All Users\Application Data\VMware\VMware VirtualCenter\sysprep
- C:\Documents and Settings\All Users\Application Data\VMware\VMware VirtualCenter\docRoot\diagnostics
Note: In vCenter Server 4.1/5.x and Windows 2008 (64-bit), these folders are located at:
- C:\ProgramData\VMware\VMware VirtualCenter\sysprep
- C:\ProgramData\VMware\VMware VirtualCenter\docRoot\diagnostics
If the folders do not exist, you must create them, then restart the VirtualCenter Server service or reboot your host. For more information, see Stopping, starting, or restarting vCenter services (1003895).