Issue/Problem/Symptoms:
The EEM service 'CA Directory - itechpoz' does not start.
After a 'reboot', the service does not start properly.
Environment:
EEM running on a Windows platform
Cause:
One or more 'PID' file(s) do still exist in the 'DXserver environment'.
Resolution/Workaround:
The following options are to be checked and/or corrected:
1: Did the hostname for EEM change?
2: Did the IP-Address for EEM change?
3: Is EEM setup for Active Directory?
4: And is AD up and running?
5: What has been changed that could get this to start happening?
6: Possible 'Firewall' issues? Ports closed that should be open?
When 1 and 2 are answered with No,
When 3 and 4 are answered with Yes,
When 5 is answered with 'nothing',
When 6 is answered with No,
then the below situation might be the cause of the service not to start:
One or more 'PID' file(s) do still exist in the 'DXserver environment'.
To resolve that, please perform the below steps:
7a: The service that is not starting is named: CA Directory - iTechPoz
7b: Open a command prompt and run: dxserver stop all
7c: Then go to folder %DXHOME%\pid and remove any files that are in that location.
7d: Then start the itechpoz service by running: dxserver start all
>>: And the service should be up and running then.
Additional Information:
N/A