Update Manager service fails to start and reports errors 1920 and 27519

Products

• VMware vCenter Server

Issue/Introduction

Symptoms:

• When you try to connect to vCenter Server after upgrading, the Update Manager service fails to start
• You see the errors:
  
  Error 1920 service VMware Update Manager service (vmware-ufad-vci) failed to start. Verify that you have sufficient privileges to start system services
  
  Error 27519 error updating xml file
  
• %ProgramFiles%\VMware\Infrastructure\UpdateManager\extension.xml -2147024891 or the Update Manager log contain entries similar to:
  
  ODBC error: (28000) - [Microsoft][SQL Native Client][SQL Server]Login failed for user 'vc or updt mgr username' or 'Key' 5108 ERROR] [key, 59] Error importing key: I/O error

Environment

VMware vCenter Update Manager 1.0.x
VMware vCenter Update Manager 4.1.x
VMware vCenter Update Manager 4.0.x

Resolution

To resolve this issue, verify the Update Manager database settings.

To verify Update Manager database settings:

1. Connect to vCenter Server.
2. If you have created separate database for Update Manager, verify the ODBC connection at Start > Control Panel > Administrative Tools > Data Sources ODBC.
3. Click the System DSN tab, click Configure and verify the user information for the Update Manager database.
4. If you are using a remote SQL 2000 or 2005 database, verify that the Update Manager user has a default Update Manager database assigned. If not, assign a default Update Manager database to the Update Manager user.
5. Verify the permissions for the user to access the Update Manager database on the remote SQL database machine.
6. Re-login to vCenter Server through the vSphere Client and verify that Update Manager is working. If it does not work, reboot.