VMware vCenter Update Manager UMDS fails with the error: Error 12002 from WinHttpReceiveResponse for url

Products

• VMware vCenter Server

Issue/Introduction

Symptoms:

• The VMware vCenter Update Manager UMDS service times out when downloading large patches
• The VMware vCenter Update Manager UMDS service fails
• When trying to use the Update Manager UMDS service, you may receive this error:

INFO - [httpDownload, 510] Downloading http://download3.vmware.com/software/production/release-0065-20080827/ESX303-200808402-SG.zip
ERROR - [httpDownload, 677] Error 12002 from WinHttpReceiveResponse for url http://download3.vmware.com/software/production/release-0065-20080827/ESX303-200808
402-SG.zip
WARN - [httpDownload, 376] Download http://download3.vmware.com/software/produc
tion/release-0065-20080827/ESX303-200808402-SG.zip failed, err: Error 12002 from
WinHttpReceiveResponse for url http://download3.vmware.com/software/production/
release-0065-20080827/ESX303-200808402-SG.zip
ERROR - [httpDownload, 389] Reached retry download limit
INFO - [hostUpdatePackage, 342] Reached retry download limit
INFO - [hostUpdatePackage, 348] Waiting for 15 seconds to retry.
INFO - [hostUpdatePackage, 335] Try Downloading package, 2

Environment

VMware vCenter Update Manager 1.0.x
VMware vCenter Update Manager 4.0.x
VMware vCenter Update Manager 4.1.x

Cause

The VMware vCenter Update Manager UMDS service fails if it cannot download a patch within the default timeout limit of 30 seconds.

This can happen on proxy servers or if the server has an anti-virus utility (which can slow downloads).

Resolution

VMware vCenter Update Manager 4.0 Update 2 and above have an option to increase the default timeout limit.

To increase the default timeout limit from the command-line, run the command:

vmware-umds.exe -S --timeout <higher_value>

You can see the new timeout value in the <downloadRecvTimeoutSeconds> tag in the downloadconfig.xml on the VMware vCenter Update Manager UMDS server.

• The default location is: C:\Program Files (x86)\VMware\Infrastructure\Update Manager\downloadConfig.xml

Additional Information

VMware vCenter Update Manager UMDS が次のエラーで失敗する：WinHttpReceiveResponse からの url のエラー 12002