vSphere Client fails with the error: To collect data to submit to VMware support, run "vm-support"

Products

• VMware vCenter Server
• VMware vSphere ESXi

Issue/Introduction

Symptoms:

• The vSphere Client or VMware Infrastructure Client fails
• You see the error:
  
  VMware Infrastructure Client unrecoverable error: (app)
  Exception 0x######## has occurred.
  Please request support.
  To collect data to submit to VMware support, run "vm-support".
  We will respond on the basis of your support entitlement.

vsphere-client-errors vsphere-client-fails

Environment

VMware vCenter Server 4.0.x
VMware ESXi 3.5.x Embedded
VMware VirtualCenter 2.5.x
VMware ESXi 4.1.x Installable
VMware ESX Server 3.5.x
VMware ESXi 3.5.x Installable
VMware vCenter Server 4.1.x
VMware ESXi 4.0.x Installable
VMware ESXi 4.1.x Embedded
VMware ESX 4.1.x
VMware ESXi 4.0.x Embedded
VMware ESX 4.0.x

Resolution

If vSphere Client or VMware Infrastructure Client fails and you see this message, you need to gather diagnostic information.

However, the vm-support command is run on an ESXi/ESX host. For more information on collecting diagnostic information for vSphere Client, see Collecting diagnostic information for the vSphere Client or VMware Infrastructure Client (1003687).