Opening a virtual machine console fails with error: "Unable to get the window handle for the "AxQuickMksAxCTL' control"
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Article ID: 309630
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Updated On:
Products
VMware vCenter Server
Issue/Introduction
- You cannot open the console of any one of your virtual machines.
- Attempting to open a virtual machine console fails.
- When accessing the Open Console option from a virtual machine, you see the error:
Unable to get the window handle for the "AxQuickMksAxCTL' control.
- When accessing the Console tab, you see the error:
Exception has been thrown by the target of an invocation
Environment
- VMware vCenter Server 4.0.x
- VMware vCenter Server 4.1.x
- VMware VirtualCenter 2.5.x
This issue is observed on:
- Windows XP
- Windows Server 2003
- Windows Server 2008
- Windows 7
Resolution
Set the system DEP policy to Always Off in the Windows operating system.
- Open a command prompt as the administrator:
- Click Start > All Programs > Accessories.
- Right-click Command Prompt and choose Run As Administrator.
- To disable Data Execution Prevention (DEP), run this command:
bcdedit.exe /set nx AlwaysOff
- Uninstall the vCenter Server Client(s).
- Restart Windows.
- Re-install the vCenter Server Client(s).
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