VMware VirtualCenter Management Webservices service fails to start

Products

• VMware vCenter Server
• Support Only for Apache Tomcat

Issue/Introduction

Symptoms:

• The VMware VirtualCenter Management Webservices service fails to start
• Performance Data does not display on the vCenter Server
• You may see this error when viewing performance data on the vCenter Server:
  
  Perf Charts service experienced an internal error. Message: Report application initialization is not completed successfully. Retry in 60 seconds.

Environment

Apache Tomcat 6
Apache Tomcat 5.5
VMware vCenter Server 4.1.x
VMware vCenter Server 4.0.x

Cause

This issue may occur due if the Java Memory Pool setting, which is required by the Tomcat service, is set too low.

Resolution

To resolve this issue, increase the value of the initial memory pool and maximum memory pool size in the Java Memory Pool setting.

To increase the initial and maximum memory pool value:

1. Click Start > All Programs > VMware > VMware Tomcat > Configure Tomcat.
2. Click the Java tab.
3. Increase the initial memory pool size from 256 MB to 1024 MB.
4. Increase the maximum memory pool size from 1024 MB to 4096 MB.
5. Click OK.
6. Start the VMware VirtualCenter Management Webservices and VMware VirtualCenter Server services. For more information, see Stopping, starting, or restarting vCenter services (1003895).

Additional Information

For related information, see VMware vCenter Management Webservices features do not function properly (1039180).How to stop, start, or restart vCenter Server services
VMware vCenter Management Webservices features do not function properly