In a Site Recovery Manager environment with EMC SRDF Storage Replication Adapter, the testFailover operation fails
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In a Site Recovery Manager environment with EMC SRDF Storage Replication Adapter, the testFailover operation fails

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Article ID: 309566

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Updated On:

Products

VMware Live Recovery

Issue/Introduction

Symptoms:
  • In a VMware vCenter Site Recovery Manager (SRM) version 4.x environment with EMC SRDF Storage Replication Adapter (SRA) version 2.2.0.3, the testFailover operation fails
  • In the SRA logs within the SRM logs, you see messages similar to:

    [#9] [08/25 19:23:06 04944 CopyLuns.cpp 0497 CopyLuns::GetCopyInfo ] [ERROR]: A valid CopyInfo block could not be found in the options file that has Symm [000292601519]. Exiting with failure
    [#9] [08/25 19:23:06 04944 CopyLuns.cpp 0060 CopyLuns::CopyLuns ] [ERROR]: Failed to fetch CopyInfo from the options file. Exiting with failure
    [#9] [08/25 19:23:06 04944 Failover.cpp 0258 CmdFailover::Failover ] [WARNING]: Performing [FAILOVER] eventhough goldcopy backup failed
    [#9] [08/25 19:23:27 04944 Failover.cpp 1239 CmdFailover::ChangeRdfMode ] [ERROR]: Failed to change RDF mode to [SYNCHRONOUS] on Symm [000292601519].
    [#9] [ERROR]: [SYMAPI_C_LICENSE_CHECK : The feature being requested is not currently licensed]
    [#9] [08/25 19:23:27 04944 Failover.cpp 0410 CmdFailover::Failover ] [ERROR]: Failed to change RDF mode to [SYNCHRONOUS]. Exiting with failure
    [#9] [08/25 19:23:28 04944 EmcSrdfSra.cpp 1017 wmain ] [ERROR]: Failed to [Failover] luns. Exiting with failure


Environment

VMware vCenter Site Recovery Manager 4.0.x
VMware vCenter Site Recovery Manager 4.1.x

Cause

This issue occurs because the SRDF license is not applied to the SYMAPI server. This is mandatory for running the SRDF Adapter.

Resolution

To resolve this issue:
  1. Apply the SRDF license to both the Solutions Enabler servers (protected and backup sites).

    For information about licensing the EMC SRDF Adapter, see Using EMC SRDF Adapter for VMware vCenter Site Recovery Manager 4.1. If you require further assistance please contact EMC support directly.

    Note: The preceding link was correct as of June 16, 2014. If you find the link is broken, provide feedback and a VMware employee will update the link.


  2. Restart the storapid and storsrvd daemons or reboot the SYMAPI servers.

For more information, contact the EMC storage vendor.