Degraded Windows network file copy performance after full ESXi 5 VMware Tools installation

Products

• VMware vSphere ESXi

Issue/Introduction

Symptoms:
After a full install of the ESXi 5 VMware Tools:

• Copying files to or from a CIFS share takes considerably longer than before the install.
• The impact is especially noticeable if one side of the copy is not capable of SMB 2.0.
• Disabling the VMCI or the vsepflt driver resolves the performance issue (requires reboot).
• Unloading the vsepflt filter resolves the performance issue (no reboot required).

Environment

VMware vSphere ESXi 5.0
VMware vShield Endpoint 5.0.x
VMware vSphere ESXi 5.1

Cause

Starting with ESXi 5.0, VMware Tools ships with the vShield Endpoint filter driver. This driver is automatically loaded when VMware Tools is installed using the Full option, rather than the Typical default.

Due to certain handling implementations in the filter driver and restrictions in the filter driver framework, file copy operations to or from a Windows network share might have noticeably impacted performance.

Resolution

This is a known issue and has been resolved in:

• ESXi 5.0 Update 2, For more information, see VMware ESXi 5.0 Update 2 Release Notes. Download the latest version at VMware Downloads.
• ESXi 5.1 Update 1, For more information, see VMware ESXi 5.1 Update 1 Release Notes. Download the latest version at VMware Downloads.

If you cannot update and you are not using vShield Endpoint for antivirus protection, unload the filter driver and disable it.

1. Click Start > Run, type cmd and press Enter to open a command prompt.
2. To view the currently loaded filters, run the command:
   
   C:\> fltmc

Filter Name Num Instances Altitude Frame
---------------------- ------------- ------------ -----
vsepflt 5 328200 0
luafv 1 135000 0
   
   
3. To unload the vsepflt driver, run the command:
   
   C:\> fltmc unload vsepflt
   
   
4. To prevent the vsepflt driver from loading on subsequent reboots:
   
   Note: Before making any registry modifications, ensure that you have a current and valid backup of the registry and the virtual machine. For more information on backing up and restoring the registry, see the Microsoft article 136393.
   
   
   1. Click Start > Run, type regedit, and press Enter. The Registry Editor window opens.
   2. Navigate to:
      
      HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\vsepflt
      
      
   3. Locate the StartDWORD.
   4. Right-click Start and click Modify.
   5. Change the value to 4 and click OK.
   6. Click File > Exit to close the Registry Editor.
      
      Note: For more information on the Services subkeys, see the Microsoft article CurrentControlSet\Services Subkey Entries.

Note: If you are using vShield Endpoint for antivirus protection, please file a support request with VMware Technical Support and note this Knowledge Base article ID (2034490) in the problem description. For more information, see Filing a Support Request in Customer Connect (2006985).

Note: The links in this article were correct as of December 28, 2012. If you find a link is broken, provide feedback and a VMware employee will update the link.

Additional Information

How to file a Support Request in Customer Connect
ESXi 5 VMware Tools の完全インストールの後に Windows ネットワーク ファイル コピーのパフォーマンスが低下する
完全安装 ESXi 5 VMware Tools 之后，Windows 网络文件复制性能降低