Installing, upgrading, and uninstalling VMware vCenter Support Assistant 5.5

Products

• VMware
• VMware vCenter Server

Issue/Introduction

This article provides steps for installing, upgrading, and uninstalling vCenter Support Assistant in a vCenter Server environment.

The upgrade process outlined in this article supports vCenter Support Assistant 5.5 and subsequent versions.

vCenter Support Assistant 5.1.1 is not supported by this upgrade process.

Note: To upgrade from vCenter Support Assistant 5.1.1, uninstall the vCenter Support Assistant 5.1.1 virtual appliance before installing vCenter Support Assistant 5.5.

Environment

VMware vCenter Server 5.5.x
VMware vCenter Support Assistant 5.5.x

Resolution

To install or deploy vCenter Support Assistant:

• Installing vCenter Support Assistant
• Configuring the virtual appliance
• Removing vCenter Support Assistant
• Updating vCenter Support Assistant

Installing vCenter Support Assistant

The vCenter Support Assistant is packaged as a virtual appliance that is available in OVA format.

1. Download the virtual appliance to your chosen directory.
2. In the vSphere Web Client, select an inventory object that is a valid parent object of a virtual machine. For example:
   
   A data center, folder, cluster, resource pool, or an ESXi host.
   
   
3. Select Actions > All vCenter Actions > Deploy OVF Template.
   
   Note: For more information on deploying OVF templates see, The vSphere Virtual Machine Administration Guide.
   
   
4. Type the path or the URL to the OVA file, and click Next.
5. Review the OVA details and click Next.
6. Read the EULA and click Accept > Next.
7. In the step, Select name and folder of the Deploy OVF Template wizard, specify:
   
   
   • The name of the virtual machine.
   • The folder where the virtual machine is located when deployed.
     
     Note: The name must be unique within each vCenter Server.
     
     
8. Select or search for a data center or folder for the virtual machine, click Next.
9. Select the disk format in Select Storage for OVF Template.
   
   Note: Thin disk is recommended to conserve datastore space.
   
   
10. Select a datastore for the deployed OVF template and click Next.
11. In Setup networks, select a Source network in the table and map it to a Destination network.

12. Click Finish.
    
    Note: This starts deployment of the virtual appliance.

Configuring the virtual appliance

1. Power on vCenter Support Assistant and open the virtual appliance console.
2. Navigate to the new Support Assistant's virtual machine URL using a web browser.
   
   Note: The URL for the configuration interface is displayed in the console when a new Support Assistant virtual machine is deployed.
   
   
3. Log in to the configuration interface as root.
   
   Note: By default, the root password is vmware. For more information, see the Installing and Configuring vCenter Support Assistant 5.5 guide.
   
   
4. Read the privacy terms and conditions.
5. To proceed, select I understand and consent to vCenter Support Assistant's Privacy Terms and Conditions, click Next.
6. Provide the Lookup Service address and review its certificate. For example:
   
   https://vCenter_Server_IP:7444
   
   
7. Provide vCenter Single Sign-On credentials and click Finish.
8. Select the vCenter Server instances you want to authorize.
   
   Note: Support Assistant is only available to the vCenter Servers in which it is authorized.
   
   
9. Provide credentials for the selected instances, click Next.
10. Configure proxy settings, click Next.
    
11. Configure email addresses, click Finish.
    
12. You will see the Lookup Service address and the status of vCenter Server instances in the overview page.

Removing vCenter Support Assistant

1. Navigate to the Configuration interface and select Overview.
2. Click Uninstall, then click OK.

Updating vCenter Support Assistant

Note: This procedure cannot be used to upgrade from vCenter Support Assistant 5.1.1.

To upgrade from vCenter Support Assistant 5.1.1, uninstall the vCenter Support Assistant 5.1.1 virtual appliance before installing vCenter Support Assistant 5.5. For more information, see Upgrading or uninstalling vCenter Support Assistant in Installing, upgrading, and uninstalling VMware vCenter Support Assistant 5.1.1 (2042454).

1. Navigate to Configuring the virtual appliance > VA Updates.
2. For a list of all available updates appears, click Check Updates.
3. If there are any available updates, click Install Updates.
4. Read the EULA, click Accept to install the updates.

Additional Information

Installing, upgrading, and uninstalling VMware vCenter Support Assistant 5.1.1
VMware vCenter Support Assistant 5.1 troubleshooting references
VMware vCenter Support Assistant 5.5 のインストール、アップグレード、アンインストール手順