To resolve this issue, ensure you have local administrator access.
To ensure that you have local administrator access:
- Close the vSphere Client.
- Right-click the vSphere Client icon and click Run as Administrator.
- Right-click the virtual machine and click Edit Settings.
- Click CD/DVD and change the device to Passthrough IDE.
- Power on the virtual machine and connect to the local CD/DVD drive.
- Select the virtual machine from the vSphere Client menu and Click Inventory > Virtual Machine > Guest > Send Ctrl+Alt+Del.
Note: The passthrough device can only be used on one virtual machine at a time.