Cannot connect to the Client CD/DVD drive by using Passthrough IDE mode

Products

• VMware vCenter Server
• VMware vSphere ESXi

Issue/Introduction

Symptoms:

• Connecting to the client CD/DVD drive using Passthrough IDE mode fails to work in vSphere Client.
• This issue may occur with the vSphere Client on 32 bit or 64 bit versions of the Windows Operating Systems.
• After connecting to a local CD/DVD, the Media connect dropdown menu for a virtual machine stops responding at:
  
  CD/DVD Drive 1 (Connecting...)screen.

Environment

VMware ESXi 4.0.x Installable
VMware vCenter Server 6.0.x
VMware vSphere ESXi 5.5
VMware ESX 4.0.x
VMware vCenter Server 5.5.x
VMware vCenter Server 5.1.x
VMware vSphere ESXi 6.0
VMware vCenter Server 5.0.x
VMware vSphere ESXi 5.0
VMware vCenter Server 4.0.x
VMware vSphere ESXi 5.1
VMware ESXi 4.0.x Embedded

Cause

This issue occurs if you do not have local Administrator access to the operating system running the vSphere Client.

Resolution

To resolve this issue, ensure you have local administrator access.

To ensure that you have local administrator access:

1. Close the vSphere Client.
2. Right-click the vSphere Client icon and click Run as Administrator.
3. Right-click the virtual machine and click Edit Settings.
4. Click CD/DVD and change the device to Passthrough IDE.
5. Power on the virtual machine and connect to the local CD/DVD drive.
6. Select the virtual machine from the vSphere Client menu and Click Inventory > Virtual Machine > Guest > Send Ctrl+Alt+Del.

Note: The passthrough device can only be used on one virtual machine at a time.

Additional Information

パススルー IDE モードを使用して、クライアント CD/DVD ドライブに接続できない
无法使用直通 IDE 模式连接到客户端 CD/DVD 驱动器