vMotion fails at 82% with the error: General system error occurred: Source detected that destination failed to resume

Products

• VMware vCenter Server
• VMware vSphere ESXi

Issue/Introduction

• VMware vMotion fails at 82%.
• In VMware vCenter Server, below error is available:
  
  General system error occurred - Failed to resume. A general system error occurred: Source detected that destination failed to resume.
   
• Under ESXi host's /var/log/vmware/hostd.log log, below error snippets are available:
  
  verbose 'vm:/vmfs/volumes/########-####-########4afe/VM/VM.vmx']VMotionLastStatusCb: Failed with error 7: Source detected that destination failed to resume.
  verbose 'vm:/vmfs/volumes/########-####-########4afe/VM/VM.vmx']VMotionResolveCheck: Operation in progress
  verbose 'vm:/vmfs/volumes/########-####-########4afe/VM/VM.vmx'] VMotionStatusCb:Completed
  verbose 'vm:/vmfs/volumes/########-####-########4afe/VM/VM.vmx']VMotionResolveCheck: Firing ResolveCb
  info 'VMotionSrc (1309881328052149)'] ResolveCb: VMX reports needsUnregister = false for migrateTypeMIGRATE_TYPE_VMOTION
  info 'VMotionSrc (1309881328052149)'] ResolveCb: Failed with fault: (vmodl.fault.SystemError) {
  dynamicType = <unset>, faultCause = (vmodl.MethodFault) null, reason = "Source detected that destination failed to resume.", msg = "",}
  
   
• Under VM's /vmfs/volumes/<datastorename>/<vmname>/vmware.log file, below error snippets are available:
  
  MMM DD HH:MM:SS: vmx| Guest CPUID differences from hostCPUID.
  MMM DD HH:MM:SS: vmx| guestCPUID level 80000008, 0: 0x00003028 0x00000000 0x00000000 0x00000000
  MMM DD HH:MM:SS: vmx| Msg_Post: Error
  MMM DD HH:MM:SS: vmx| [msg.cpuid.genericFeatureMissing] The processor does not support a required feature for this virtual machine. The virtual machine cannot be powered on.----------------------------------------
  MMM DD HH:MM:SS: vmx| Module CPUID power on failed.
  MMM DD HH:MM:SS: vmx| VMX_PowerOn: ModuleTable_PowerOn = 0
  MMM DD HH:MM:SS: vmx| MigrateSetStateFinished: type=2 new state=11
  MMM DD HH:MM:SS: vmx| MigrateSetState: Transitioning from state 10 to 11.
  MMM DD HH:MM:SS: vmx| Migrate_SetFailure: The VM failed to resume on the destination during early power on.
  MMM DD HH:MM:SS: vmx| Msg_Post: Error
  MMM DD HH:MM:SS: vmx| [msg.migrate.resume.fail] The VM failed to resume on the destination during early power on.

Cause

This issue may occur if Virtualization Technology (VT) is disabled on the destination host, probably after a recent BIOS & firmware upgrade.

Resolution

To resolve this issue, you must enable Virtualization Technology (VT) in the BIOS settings of the physical ESXi server.

Note: For more information, contact Server Hardware Vendor.

 

Additional Information

For more information, please see

Ensuring Virtualization Technology is enabled on your VMware host
Determining if Intel Virtualization Technology or AMD Virtualization is enabled in the BIOS without rebooting the ESXi host