Upgrading VMware Tools on a Windows 2008 R2 system using Update Manager fails with the error: One or more services are disabled
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Upgrading VMware Tools on a Windows 2008 R2 system using Update Manager fails with the error: One or more services are disabled
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Article ID: 309171
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Updated On: 03-20-2024
Products
VMware vSphere ESXi
Issue/Introduction
Symptoms:
Cannot upgrade VMware Tools in a Windows 2008 R2 system using VMware vCenter Update Manager 4.1 Update 2
Upgrading VMware Tools fails
In the VMinstal.log file, located at %temp%, you see entries similar to:
tools-build-341836: 10/10/11 13:31:46 VMDisplayVSSRqdSvcsWarning: One or more services are disabled. tools-build-341836: 10/10/11 13:31:46 Cannot query key value HKEY_LOCAL_MACHINE\SOFTWARE\VMware, Inc.\Wnd: 2 tools-build-341836: 10/10/11 13:31:46 MessageBox( 20096, "Setup has detected that one or more required services (Com+ System Application; Distributed Transaction Coordinator) is currently disabled. If you proceed with this installation, the Volume Shadow Copy Services Support feature cannot be installed. You may continue with this setup without installing this feature or quit setup, enable these services, and run setup again. Do you wish to proceed without installing Volume Shadow Copy Services Support?", "VMware Tools Installation", 4) tools-build-341836: 10/10/11 13:31:46 MessageBox returned 1 tools-build-341836: 10/10/11 13:31:46 VMDisplayVSSRqdSvcsWarning: User chooses to continue without installing VSS. tools-build-341836: 10/10/11 13:31:46 End Logging
Configuration Management Service shows Com+ System Application and Distributed Transaction Coordinator as started