NSX Edge virtual machine does not failover during a vSphere HA event

Products

• VMware NSX for vSphere

Issue/Introduction

Symptoms:
After experiencing a vSphere High Availability (HA) event, you experience these symptoms:

• The NSX Edge virtual machine does not failover to another ESXi host.
• The NSX Edge virtual machine is registered to the destination ESXi host but does not power on.
• Other virtual machines residing on the same ESXi host failover successfully.

Environment

VMware NSX for vSphere 6.1.x
VMware NSX for vSphere 6.2.x
VMware NSX for vSphere 6.3.x

Cause

The issue occurs when you configure the NSX edge virtual machine after configuring vSphere High Availability (HA).

 

When you configure NSX Edge virtual machine, it is added to the ESXi Auto Shutdown/Start up configuration. When a poweroff event is received from the ESXi host, the NSX Edge virtual machine is removed from the vSphere HA protected list.

Resolution

This issue is resolved in VMware NSX for vSphere 6.2.5 and NSX for vSphere 6.3.0

Note: The resolved versions resolves the issue for newly deployed Edges only. The work around must be applied for all the existing Edges that will be upgraded.

 

To work around this issue if you do not want to upgrade, ensure that the NSX Edge virtual machine is not configured in the Auto Startup/Shutdown configuration.

Using the vSphere Client

1. Log in to the vCenter Server.
2. Navigate to the ESXi host where the NSX Edge virtual machine resides.
3. Click the Configuration tab.
4. Select Virtual Machine Startup/Shutdown under Software.
5. Click Properties.
6. Ensure that the NSX virtual machine is not added to the Automatic Startup/Shutdown.
   For example, ensure that the virtual machine is in Manual mode.

Using the vSphere Web Client

1. Log in to vCenter Server.
2. Navigate to the ESXi host where the NSX Edge virtual machine resides.
3. Click Manage > Settings.
4. Under Virtual Machines, select VM Startup/Shutdown and click Edit.
5. Ensure the NSX virtual machine is not added to the Automatic Startup/Shutdown.
   
   For example, ensure that the virtual machine is in Manual mode.

Additional Information