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Article ID: 308930
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Updated On:
Environment
VMware vSphere ESXi 5.0
VMware vSphere ESXi 5.5
VMware ESXi 4.1.x Embedded
VMware ESX Server 3.0.x
VMware ESXi 3.5.x Embedded
VMware ESX Server 3.5.x
VMware ESXi 3.5.x Installable
VMware vSphere ESXi 5.1
VMware ESXi 4.0.x Installable
VMware ESXi 4.1.x Installable
VMware ESX 4.0.x
VMware ESX 4.1.x
VMware ESXi 4.0.x Embedded
Resolution
Validate that each troubleshooting step below is true for your environment. Each step provides instructions or a link to a document, in order to eliminate possible causes and take corrective action as necessary. The steps are ordered in the most appropriate sequence to isolate the issue and identify the proper resolution. Do not skip a step.
To troubleshoot a connectivity problem from an ESX or ESXi to an iSCSI shared storage device when using a hardware initiator:
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Verify that the storage array is listed in the VMware Hardware Compatibility Guide and that the firmware is at the required level. Consult your storage array vendor for details regarding the latest supported firmware version.
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Verify that the initiator is registered on the array, and that the storage array is configured correctly. Partner with the hardware vendor to ensure that the array is properly configured. For more information, see the iSCSI SAN Configuration Guide.
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Verify that the physical hardware is functioning correctly. You may have to contact your hardware vendor for information about verifying your hardware functions correctly.
Note: If your problem still exists after trying the steps in this article, please: