Upgrading to vCenter Server 5.0 Update 1, 5.1, or 5.5 fails and the installation wizard is interrupted

Products

• VMware vCenter Server

Issue/Introduction

Symptoms:

• Cannot upgrade to vCenter Server 5.0 Update 1 or 5.5
• Cannot upgrade from vCenter Server 5.0.x to 5.1.x
• Cannot upgrade from vCenter 5.0.x or 5.1.x to 5.5
• The installation wizard is interrupted
• The profile driven storage service is not listed as a service in the Services (services.msc) window
• In the vim-sps-msi.log file, you see entries similar to:
  
  MSI (s) (38:A0) [08:24:38:249]: Product: VMware vSphere Profile-Driven Storage -- Installation operation failed.
  MSI (s) (38:A0) [08:24:38:249]: Windows Installer installed the product. Product Name: VMware vSphere Profile-Driven Storage. Product Version: 5.0.0.29542. Product Language: 1033. Manufacturer: VMware, Inc.. Installation success or error status: 1603.
  MSI (s) (38:A0) [08:24:38:257]: Deferring clean up of packages/files, if any exist
  MSI (s) (38:A0) [08:24:38:257]: MainEngineThread is returning 1603
  MSI (s) (38:B4) [08:24:38:257]: No System Restore sequence number for this installation.

=== Logging stopped: 28/03/2012 8:24:38 ===

MSI (s) (38:B4) [08:24:38:258]: User policy value 'DisableRollback' is 0

MSI (s) (38:B4) [08:24:38:258]: Machine policy value 'DisableRollback' is 0

MSI (s) (38:B4) [08:24:38:258]: Incrementing counter to disable shutdown. Counter after increment: 0

MSI (s) (38:B4) [08:24:38:258]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2

MSI (s) (38:B4) [08:24:38:259]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2

MSI (s) (38:B4) [08:24:38:259]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1

MSI (s) (38:B4) [08:24:38:260]: Restoring environment variables

MSI (s) (38:B4) [08:24:38:260]: Destroying RemoteAPI object.

MSI (s) (38:DC) [08:24:38:261]: Custom Action Manager thread ending.

MSI (c) (9C:64) [08:24:38:262]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1

MSI (c) (9C:64) [08:24:38:264]: MainEngineThread is returning 1603

=== Verbose logging stopped: 28/03/2012 8:24:38 ===

Environment

VMware vCenter Server 5.1.x
VMware vCenter Server 5.5.x
VMware vCenter Server 5.0.x

Cause

This issue occurs if the VMware vSphere Profile Driven Storage component is not installed properly.

Resolution

To resolve this issue, reinstall the VMware vSphere Profile Driven Storage component.

To reinstall the VMware vSphere Profile Driven Storage component:

1. Close all open instances of vSphere Client connected to vCenter Server.
2. Launch the vCenter Server installation executable and select the vCenter Server installation option.
   
   The installation automatically installs the missing VMware vSphere Profile Driven Storage component and completes the installation.
   
   Note: This should install only the missing component for the Profile Driven Storage service and not the entire vCenter Server.

Alternatively, you can use the Change feature in Programs and Features.

To use the Change feature:

1. Click Start > Control Panel.
2. Click Programs and Features.
3. From the list of installed software, right-click VMware vCenter Server and click Change.
   
   This performs a repair installation and installs the missing VMware vSphere Profile Driven Storage component.

Additional Information

vCenter Server 5.0 Update1アップグレード失敗、ならびにインストールウィザードの中断