How to add VMTools version info to an existing OVF/OVA template
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How to add VMTools version info to an existing OVF/OVA template
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Article ID: 308331
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Updated On: 02-10-2025
Products
VMware vSphere ESXi
Issue/Introduction
A customization task fails with error message:
Customization of the guest operating system is not supported due to the given reason: Tools is not installed in the GuestOS. Please install the latest version of open-vm-tools or VMware Tools to enable GuestCustomization.
Cause
If VMTools version info is not set in a VMDK file, an OVF/OVA template created from that VMDK file will not include VMTools version info, and any VM deployed from the OVF/OVA template reports VMTools is not installed.
Resolution
Virtual Disk Development Kit (VDDK) can be used to add VMTools version info to an existing VMDK file:
Download the Virtual Disk Development Kit (VDDK) - Requires login, and possibly appropriate paid for support contract, to download files.