Resuming a suspended virtual machine causes an access violation error

Products

• VMware Desktop Hypervisor

Issue/Introduction

Symptoms:

1. You cannot start a suspended machine.
2. The virtual machine is suspended while a shut down is in progress.
3.You receive one of these errors:

• Workstation unrecoverable error 0xc0000005
• Transport vmdb error-44 message
• Cannot connect to peer process
• The Virtual machine you are attempting to restore is using the NX/ED CPU feature, but your host does not support it.

Environment

VMware Workstation 7.x (Linux)
VMware Workstation 6.x (Linux)
VMware Workstation 11.x (for Linux)
VMware Workstation Pro 15.x (Linux)
VMware Workstation 6.x (Windows)
VMware Workstation 9.x (Windows)
VMware Workstation Pro 15.x (Windows)
VMware Workstation 7.x (Windows)
VMware Workstation Pro 14.x (for Windows)
VMware Workstation 10.x (Linux)
VMware Workstation 8.x (Windows)
VMware Workstation 11.x (for Windows)
VMware Workstation Pro 14.x (for Linux)
VMware Workstation 10.x (Windows)
VMware Workstation 8.x (Linux)
VMware Workstation 9.x (Linux)

Cause

This issue may occur because the state of the virtual machine may not be saved correctly in the suspend state file during a shutdown.

Resolution

To resolve this issue, you must remove the suspend state from the virtual machine.

 

To remove the suspend state from the virtual machine:

1. Close VMware Workstation.
2. Locate the virtual machine's folder. For more information, see Locating a hosted virtual machine's files (broadcom.com) 
3. Delete the .VMSS and .LCK files.
4. Open the .vmx (virtual machine configuration) file in a text editor. For more information, see Editing the .vmx file of a VMware Workstation and VMware Player virtual machine (broadcom.com)
5. Find the line which starts with:
   
   checkpoint.vmState
    
6. Remove everything between the quotation marks. It should look like:
   
   checkpoint.vmState = ""
    
7. Save and close the .vmx file.

Warning: Deleting the suspend state has the same effect as performing a hard reset of the virtual machine, or pushing the Reset button on a physical computer, in that any unsaved data in open applications is lost.

Additional Information

Locating a hosted virtual machine's files (broadcom.com) 

Editing the .vmx file of a VMware Workstation and VMware Player virtual machine (broadcom.com)
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