Refreshing the datastore list in vCenter Server fails with the error: Cannot complete login due to an incorrect user name or password
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Article ID: 307550
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Updated On:
Products
VMware vCenter Server
Issue/Introduction
Symptoms:
Call "HostStorageSystem.Refresh" for object "storage" on vCenter Server <vCenter-name> failed.
Cannot synchronize host <hostname>. Cannot complete login due to an incorrect user name or password.
refresh-storage
Environment
VMware vCenter Server 4.1.x
VMware vCenter Server 4.0.x
Resolution
This issue may occur if the root password of the ESX/ESXi host has been changed after it was connected to vCenter Server.
To resolve the issue:
- Disconnect the host from vCenter Server. Do not remove it.
- Reconnect the host to vCenter Server. This should fail with an incorrect username/password error.
- Provide the correct root password and then try reconnecting the host to vCenter Server.
After the host is connected to vCenter Server, you should be able to refresh the datastore list successfully.
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