"Failure during upgrade procedure at Initial Phase: Unable to locate VM with address" during vSphere Replication upgrade from 6.5.x to 8.x
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"Failure during upgrade procedure at Initial Phase: Unable to locate VM with address" during vSphere Replication upgrade from 6.5.x to 8.x

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Article ID: 307243

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Updated On:

Products

VMware Live Recovery VMware vSphere ESXi

Issue/Introduction

Symptoms:
Upgrade failure

Environment

VMware vSphere Replication 6.x

Cause

VMware tools not installed / not running on vSphere Replication 6.5.x appliance

Resolution

  1. Install / Start VMware tools on vSphere Replication 6.5 appliance
/etc/vmware-tools/services.sh start
/etc/vmware-tools/services.sh stop
/etc/vmware-tools/services.sh restart
2. To verify the status of VMware Tools, use the command:
status vmware-tools

​​​​​​3. Retry upgrade to vSphere Replication 8.x