vRLCM does not display any content under content management
Article ID: 307229
Updated On:
Products
VMware Aria Suite
Issue/Introduction
The purpose of this kb is to recover from corrupted files in:
/opt/vmware/vlcm/blackstone/boot/content_admin_pass.enc
/opt/vmware/vlcm/blackstone/boot/contentadmin_ssh_pass.enc
Symptoms:
-rw-rwxr-- 1 root root 0 Nov 9 12:21 content_admin_pass.enc
-rw-rwxr-- 1 root root 0 Nov 9 12:21 contentadmin_ssh_pass.enc
2019-12-20 16:30:47.660 INFO lon6p9vcslcm01.info.corp --- [ecutor_thread16] c.v.b.e.c.XenonHelper [getPassword] : Decrypting content_admin password
2019-12-20 16:30:47.661 ERROR lon6p9vcslcm01.info.corp --- [ecutor_thread16] o.s.s.s.TaskUtils$LoggingErrorHandler [log] : Unexpected error occurred in scheduled task.
java.lang.IndexOutOfBoundsException: Index: 0, Size: 0
at java.util.ArrayList.rangeCheck(ArrayList.java:657)
at java.util.ArrayList.get(ArrayList.java:433)
at com.vmware.blackstone.external.common.XenonHelper.getPassword(XenonHelper.java:136)
at com.vmware.blackstone.external.common.XenonHelper.getAuthTkn(XenonHelper.java:160)
at com.vmware.blackstone.external.common.XenonHelper.postObject(XenonHelper.java:60)
at com.vmware.blackstone.services.implementations.MultiCaptureServiceImpl.updateMultiCaptureServiceRequests(MultiCaptureServiceImpl.java:74)
at sun.reflect.GeneratedMethodAccessor69.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at org.springframework.scheduling.support.ScheduledMethodRunnable.run(ScheduledMethodRunnable.java:65)
at org.springframework.scheduling.support.DelegatingErrorHandlingRunnable.run(DelegatingErrorHandlingRunnable.java:54)
at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
at java.util.concurrent.FutureTask.runAndReset(FutureTask.java:308)
at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.access$301(ScheduledThreadPoolExecutor.java:180)
at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:294)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at java.lang.Thread.run(Thread.java:748)
2019-12-20 16:31:02.660 INFO lon6p9vcslcm01.info.corp --- [ecutor_thread16] c.v.b.e.c.XenonHelper [getPassword] : Decrypting content_admin password
2019-12-20 16:31:02.661 ERROR lon6p9vcslcm01.info.corp --- [ecutor_thread16] o.s.s.s.TaskUtils$LoggingErrorHandler [log] : Unexpected error occurred in scheduled task.
java.lang.IndexOutOfBoundsException: Index: 0, Size: 0
/opt/vmware/vlcm/blackstone/boot/content_admin_pass.enc
/opt/vmware/vlcm/blackstone/boot/contentadmin_ssh_pass.enc
Symptoms:
- When you navigate to content management you see this error:
- The content_admin_pass.enc and contentadmin_ssh_pass.enc appear empty.
-rw-rwxr-- 1 root root 0 Nov 9 12:21 content_admin_pass.enc
-rw-rwxr-- 1 root root 0 Nov 9 12:21 contentadmin_ssh_pass.enc
- Logs show Authentication issues;
2019-12-20 16:30:47.660 INFO lon6p9vcslcm01.info.corp --- [ecutor_thread16] c.v.b.e.c.XenonHelper [getPassword] : Decrypting content_admin password
2019-12-20 16:30:47.661 ERROR lon6p9vcslcm01.info.corp --- [ecutor_thread16] o.s.s.s.TaskUtils$LoggingErrorHandler [log] : Unexpected error occurred in scheduled task.
java.lang.IndexOutOfBoundsException: Index: 0, Size: 0
at java.util.ArrayList.rangeCheck(ArrayList.java:657)
at java.util.ArrayList.get(ArrayList.java:433)
at com.vmware.blackstone.external.common.XenonHelper.getPassword(XenonHelper.java:136)
at com.vmware.blackstone.external.common.XenonHelper.getAuthTkn(XenonHelper.java:160)
at com.vmware.blackstone.external.common.XenonHelper.postObject(XenonHelper.java:60)
at com.vmware.blackstone.services.implementations.MultiCaptureServiceImpl.updateMultiCaptureServiceRequests(MultiCaptureServiceImpl.java:74)
at sun.reflect.GeneratedMethodAccessor69.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at org.springframework.scheduling.support.ScheduledMethodRunnable.run(ScheduledMethodRunnable.java:65)
at org.springframework.scheduling.support.DelegatingErrorHandlingRunnable.run(DelegatingErrorHandlingRunnable.java:54)
at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
at java.util.concurrent.FutureTask.runAndReset(FutureTask.java:308)
at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.access$301(ScheduledThreadPoolExecutor.java:180)
at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:294)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at java.lang.Thread.run(Thread.java:748)
2019-12-20 16:31:02.660 INFO lon6p9vcslcm01.info.corp --- [ecutor_thread16] c.v.b.e.c.XenonHelper [getPassword] : Decrypting content_admin password
2019-12-20 16:31:02.661 ERROR lon6p9vcslcm01.info.corp --- [ecutor_thread16] o.s.s.s.TaskUtils$LoggingErrorHandler [log] : Unexpected error occurred in scheduled task.
java.lang.IndexOutOfBoundsException: Index: 0, Size: 0
Environment
VMware vRealize Suite Lifecycle Manager 2.x
Cause
This issue can arise when the root partition fills corrupting the relevant configuration files
Resolution
1. Take a snapshot of the Appliance before proceeding
2. Edit and add the password "vmware" to the files:
/opt/vmware/vlcm/blackstone/boot/content_admin_pass.enc
/opt/vmware/vlcm/blackstone/boot/contentadmin_ssh_pass.enc
3. Restart the system services by running the command systemctl restart vlcm-xserver
Additional Information
Impact/Risks:
Take a snapshot before making changes as this is a configuration file.
Take a snapshot before making changes as this is a configuration file.
Feedback
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