Symptoms:
To learn more about firstboot issues see:
Understanding and Troubleshooting vCenter Server and vCenter Server Appliance 6.7 Firstboot Install/Deployment, Upgrade, or Migration Failures.
To collect a log bundle or review log files for a vCenter Server Appliance install, upgrade, or migration issues reference
Triaging a vCenter Server Appliance 6.0 installation, upgrade, or migration (6.0 U2m) failure. The relevant logs will be on the newly deployed appliance.
firstbootStatus.json contains the following:
"failedSteps": "vapi_firstboot"
vapi_firstboot.py_####_stderr.log contains the following:
"Failed to configure vAPI Endpoint Service at the firstboot time"
cloudvm.log contains the following:
Stdout: DNS reverse lookup on [IP_Address] has failed.
Unable to obtain hostname from DNS reverse lookup.
Please examine DNS/network configuration.
Note:
- vCenter Server Appliance - Firstboot logs are located in the /var/log/firstboot directory.
endpoint.log contains the following:
Native platform error [code: 5][Begin enum on store 'TRUSTED_ROOTS' failed
Note:
- vCenter Server Appliance - Each service will have it's own folder in the /var/log/vmware/ directory. The endpoint logs are located in the /var/log/vmware/vapi/endpoint folder.