VMware Tools installation fails when Easy Install is in progress

Products

• VMware Desktop Hypervisor

Issue/Introduction

Symptoms:

• Installing VMware Tools fails
• You see the error:
  
  VMware Tools installation cannot be started manually while the easy install is in progress.

cannot-install-tools floppy-drive install-tools install-vmware-tools install-vmware-tools-fails install-vmware-tools-linux tools-install vmware-tools vmware-tools-install-doesnot-complete vmware-tools-install-fails Remove-Floppy-Drive install-vmware-tools-windows

Environment

VMware Workstation Pro 15.x (Windows)
VMware Player 4.x (Windows)
VMware Fusion 7.x
VMware Workstation 11.x (for Linux)
VMware Fusion 8.x
VMware Workstation Player 12.x (Linux)
VMware Workstation 7.x (Windows)
VMware Player 3.x (Linux)
VMware Workstation 6.x (Linux)
VMware Fusion 3.x
VMware Fusion 6.x
VMware Fusion 2.x
VMware Player 7.x (Linux)
VMware Workstation Player 14.x (Linux)
VMware Fusion 5.x
VMware Workstation Pro 15.x (Linux)
VMware Workstation 8.x (Windows)
VMware Fusion Pro 8.x
VMware Workstation Player 14.x (Windows)
VMware Fusion 10.x
VMware Fusion Pro 10.x
VMware Workstation 9.x (Linux)
VMware Workstation Player 12.x (Windows)
VMware Player 6.x (Linux)
VMware Workstation 8.x (Linux)
VMware Player 4.x (Linux)
VMware Player 6.x (Windows)
VMware Workstation 9.x (Windows)
VMware Player 5.x (Windows)
VMware Workstation 11.x (for Windows)
VMware Fusion 4.x
VMware Player 7.x (Windows)
VMware Workstation Pro 14.x (for Windows)
VMware Workstation 6.x (Windows)
VMware Player 5.x (Linux)
VMware Workstation Pro 14.x (for Linux)
VMware Workstation 10.x (Windows)
VMware Player Pro 7.x (Linux)
VMware Player Pro 7.x (Windows)
VMware Workstation 7.x (Linux)
VMware Workstation 10.x (Linux)
VMware Player 3.x (Windows )

Resolution

This error occurs when the virtual floppy with the autoinstall information required by Easy Install does not unmount properly.

 

To resolve this issue and unmount the virtual floppy:

1. Power off the virtual machine.
2. Go to VM > Settings
3. Select Floppy.
4. Select Use physical drive, and set the dropdown to Auto detect.This unmounts the virtual floppy from the virtual drive.
5. Power on the virtual machine and install VMware Tools.

If the same error persists when trying to install VMware Tools, delete and re-add the virtual floppy drive and the virtual CD/DVD drive.

 

To delete and re-add the drives:

1. Power off the virtual machine.
2. Go to VM > Settings
3. Select CD/DVD.
4. Make a note of the current settings for this device, then click Remove.
5. Click Add.
6. Select CD/DVD, and click Next.
7. Select the settings you noted previously (or you can set them later), and click Next > Finish.
8. Select Floppy.
9. Make a note of the current settings for this device, then click Remove.
10. Click Add.
11. Select Floppy, and click Next.
12. Select the settings you noted previously (or you can set them later), and click Next > Finish.
13. Power on the virtual machine and install VMware Tools.

Additional Information

Ocorre falha na instalação das ferramentas VMware quando o recurso Easy Install está em andamento
进行简易安装时，VMware Tools 安装失败
簡易インストールの進行中に VMware Tools のインストールが失敗する