To resolve this issue, the Identity Source must be configured to read the user account from Active Directory.
To configure the Identity Source:
- Log in to the vSphere Web Client as admin@System-Domain.
- In the left pane, click Administration.
- Click Configuration under Sign-On and Discovery.
- Select the Identity Source configured for your domain.
- Update the Base DN for Users and Base DN for groups to a location where the domain user accounts exist.
Note: You may also specify the entire domain. For a domain such as example.com, this appear as DC=Domain,DC=com.