"Failed to configure vAPI Endpoint Service at the firstboot time" while installing Windows VC 6.5

Products

• VMware vCenter Server

Issue/Introduction

Symptoms:

While configuring the vAPI EndPoint Service, you experience these symptoms:

• Windows vCenter Server 6.5 installation fails while configuring the vAPI EndPoint Service
• vCenter Server 6.5 installation on a Windows Server fails during the vAPI EndPoint Service during the firstboot time.
• You see the error:
  
  Error: An error occurred while starting service 'vapi-endpoint'. Failed to start the vAPI Endpoint Service. Failed to configure vAPI Endpoint Service at the firstboot time. Please file a bug against VAPI
   
• In vapi_firstboot.py_2948_stderr.log file, you see entries similar to:
  
  No valid files with pathname: C:\ProgramData\VMware\vCenterServer\logs\vapi\endpoint* found.
  ERROR starting vapi-endpoint rc: 2, stdout: , stderr: Start service request failed. Error: Service crashed while starting^M
  vapi firstboot failed
  Traceback (most recent call last):
  File "C:\Program Files\VMware\vCenter Server\firstboot\vapi_firstboot.py", line 536, in sys.exit(Main())
  File "C:\Program Files\VMware\vCenter Server\firstboot\vapi_firstboot.py", line 514, in Main vapi_firstboot()
  File "C:\Program Files\VMware\vCenter Server\firstboot\vapi_firstboot.py", line 502, in vapi_firstboot actionFirstboot(fbObj)
  File "C:\Program Files\VMware\vCenter Server\firstboot\vapi_firstboot.py", line 480, in actionFirstboot actionStart(fbObj)
  File "C:\Program Files\VMware\vCenter Server\firstboot\vapi_firstboot.py", line 485, in actionStart startService(msg, fbObj)
  File "C:\Program Files\VMware\vCenter Server\firstboot\vapi_firstboot.py", line 361, in proxy return func(args, *kwargs)
  File "C:\Program Files\VMware\vCenter Server\firstboot\vapi_firstboot.py", line 429, in startService fbObj.start_services()
  File "C:\Program Files\VMware\vCenter Server\firstboot\vapi_firstboot.py", line 225, in start_services self.start_service()
  File "C:\Program Files\VMware\vCenter Server\python-modules\cis\firstboot.py", line 272, in start_service service_start(self.get_eff_service_name())
  File "C:\Program Files\VMware\vCenter Server\python-modules\cis\utils.py", line 742, in service_start
  "localized": "Failed to configure vAPI Endpoint Service at the firstboot time",
  "translatable": "Failed to configure vAPI Endpoint Service at the firstboot time"
   
• In the Firstbootinfrastructure logs file, you see entries similar to:
  
  WARNING firstbootInfrastructure Bug component info file does not exist
  INFO firstbootInfrastructure Firstboot duration: 178 sec
  INFO firstbootInfrastructure First boot is a failure
   
• LDAP client receives this error:
  
  com.vmware.identity.interop.ldap.WinLdapClientLibrary, error code: 32

Environment

VMware vCenter Server 6.5.x

Cause

This issue occurs if there is a restriction in running Java.

 

Resolution

To resolve this issue:

1. Ensure that the Domain login used to install vCenter Server has full Administrator privilege.
2. Modify the group policies under the Software Restriction Policies section in the group/machine policy and allow permissions for Java.