vCenter Server Health status reports the error: Error retrieving health from url

Products

• VMware vCenter Server

Issue/Introduction

Symptoms:

• In the vCenter Server Health status, you see these errors:
  
  unable to retrieve health data from https://localhost:443/vsm/health.xml
  unable to retrieve health data from https://localhost:443/eam/eamService-web/health.xml
  unable to retrieve health data from https://localhost:443/SMS/health.xml
  
  
• In the %ALLUSERSPROFILE%\Application Data\VMware\VMware VirtualCenter\Logs\vws.log, you see entries similar to:
  
  Thread-38 ERROR com.vmware.vim.health.impl.XmlUtil] Error retrieving health from url: https://localhost:443/vsm/health.xmljava.net.SocketException: Unexpected end of file from server
  at sun.net.www.http.HttpClient.parseHTTPHeader(HttpClient.java:769
  at sun.net.www.http.HttpClient.parseHTTP(HttpClient.java:632
  at sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:1195)
  at sun.net.www.protocol.https.HttpsURLConnectionImpl.getInputStream(HttpsURLConnectionImpl.java:234)
  at org.apache.xerces.impl.XMLEntityManager.setupCurrentEntity(Unknown Source)
  at org.apache.xerces.impl.XMLVersionDetector.determineDocVersion(Unknown Source
  at org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source)
  at org.apache.xerces.jaxp.validation.StreamValidatorHelper.validate(Unknown Source)
  at org.apache.xerces.jaxp.validation.ValidatorImpl.validate(Unknown Source)
  at com.vmware.vim.health.impl.XmlUtil.getDocumentFromUrl(XmlUtil.java:96)
  at com.vmware.vim.health.impl.ComponentSpec.retrieveHealthFromUrl(ComponentSpec.java:300)
  at com.vmware.vim.health.impl.ComponentSpec.retrieveHealth(ComponentSpec.java:266)
  at com.vmware.vim.health.impl.HealthPollerImpl.retrieveHealthFromUrl(HealthPollerImpl.java:116)
  at com.vmware.vim.health.impl.HealthPollerImpl.retrieveHealth(HealthPollerImpl.java:103)
  ERROR com.vmware.vim.health.impl.ComponentSpec] Unable to retrieve health for com.vmware.vim.vsm from https://localhost:443/vsm/health.xml
  Thread-38 ERROR com.vmware.vim.health.impl.ComponentSpec] Unable to retrieve health for com.vmware.vim.vsm from any of its health URLs
  Thread-38 ERROR com.vmware.vim.health.impl.XmlUtil] Error validating health from stream
  [ERROR com.vmware.vim.health.impl.XmlUtil] Invalid health data: org.apache.commons.httpclient.AutoCloseInputStream@7af6f504
  
  
• You may also see issues with the Storage views tab.

Environment

VMware vCenter Server 5.0.x

Cause

This issue occurs if TrendMicro Officescan antivirus software is installed on the server.

Resolution

To resolve this issue, try one of these options:

• Disable your antivirus software. For instructions to disable the antivirus program, consult the Help menu of the anitvirus software or see the manufacturer's documentation.
• Uninstall the antivirus software.
  
  To uninstall the software, perform one of these options:
  
  
  • Click Start > Programs > Trend Micro OfficeScan Client > Uninstall OfficeScan Client.
  • Click Control Panel > Programs and Features, locate Trend Micro OfficeScan Client, click Change and follow the on-screen instructions to complete the uninstallation.

Additional Information

vCenter Server の健全性ステータスが次のエラーを報告する： url から健全性データを取得中にエラーが発生しました