After changing the domain of vCenter Server, the VMware VirtualCenter Management Webservices service fails with the error: Unable to connect to web services to execute query
book
Article ID: 305619
calendar_today
Updated On:
Products
VMware vCenter Server
Issue/Introduction
Symptoms:
After you rename vCenter Server 4.x or add it to a new domain, you experience these symptoms:
The VMware VirtualCenter Management Webservices fails to start
When you perform searches, you see the error:
Unable to connect to web services to execute query
In the Performance Overview tab, you see the error:
STATs Report service internal error
Environment
VMware vCenter Server 4.1.x
Cause
This issue may occur if an incorrect FQDN is referenced in the vCenter Server Advanced Settings and occurs because DNS hostname entries are no longer accurate.
Resolution
To resolve the issue:
From the vSphere Client, navigate to vCenter Server Settings > Advanced Settings .
Update these attributes with the correct FQDN of vCenter Server:
VirtualCenter.VimApiUrl : https://<vCenter Server FQDN> :443/sdk VirtualCenter.VimWebServicesUrl : https://<vCenter Server FQDN>:8443/vws