Log in as the user with the issue and Restore Defaults on the impacted portlet/list view. Use one of the options below to do this.
Fiddler
Fiddler can be used to retrieve the needed URL to restore defaults. This is needed when Clarity does not reflect the link for the Restore Defaults page in the URL.
- Install the Fiddler tool. The link to download this can be found at: https://www.telerik.com/download/fiddler.
- Log in to Clarity as a user who does NOT have the issue.
- Navigate to the page where the user is facing the issue.
- Launch Fiddler.
- Once Fiddler is open, go back to Clarity and click on the Options icon in the upper right-hand corner, then select Configure.
- Go to Fiddler and click on the last link, which should be the trace for navigating to the configure page in Clarity.
- In the request headers section, copy everything after "action=" and prior to "HTTP/1.1".
- Log in as the user with the issue.
- Take the data you just copied from Fiddler and paste it in the Clarity URL after "action:".
- This will take you to the List Column Layout view.
- It’s recommended to take a screenshot of the view you see on the List Column – Section for two reasons:
- This will help in troubleshooting to determine if a particular field you added is causing the issue.
- Since restoring defaults removes your customizations, taking a screenshot will enable you to reconfigure your view after restoring defaults
- Click on the General tab, then click Restore Defaults.
You may get system errors when trying to go directly to the General tab from Fiddler, so that is why it's recommended to take the Fiddler URL directly after clicking Configure.
This places you on the List Column - Section page and not on the General tab.
Create a bookmark (Firefox)
- In Firefox, log in to Clarity as a user that doesn't have the issue.
- Navigate to the portlet page with the issue.
- Right-click on the configure link and select "bookmark this link".
- Log in to Clarity as the user with the issue and select the bookmark.
- This will bring you to the configure portlet page where you can restore defaults as the user with the issue.
Developer tools (IE or Chrome)
- Log in to Clarity with a user ID that doesn't have the issue.
- Navigate to the portlet/list page with the issue.
- Click F12 on your keyboard
- While the Network tab is open, click on the Options icon on the portlet/list view, and then on Configure
- On the Developer Tools window, right-click on the URL populated, and select the option to 'Copy URL'
- Paste the URL on a notepad, and then only copy everything after 'action='
For example, the copied URL to the project list view will look something like:
http://clarityURL/niku/nu?uitk.vxml=1&action=npt.filterUserLayoutEntry&ui.page.space=mainnav.work&ui.page.template=union.appPage&url=/niku/app%3Faction%3Dprojmgr.projectList%26classCode%3Dproject&pageId=projmgr.projectList&portletInstanceId=projmgr.projectList_odf&object=project&component=projmgr&id=projmgr.projectList&view_code=projectList&filter_view_code=projectList&isFilter=true
Then copying only after the 'action=':
npt.filterUserLayoutEntry&ui.page.space=mainnav.work&ui.page.template=union.appPage&url=/niku/app%3Faction%3Dprojmgr.projectList%26classCode%3Dproject&pageId=projmgr.projectList&portletInstanceId=projmgr.projectList_odf&object=project&component=projmgr&id=projmgr.projectList&view_code=projectList&filter_view_code=projectList&isFilter=true
- Paste what was copied to the right of the 'action=' on the existing Clarity URL after 'action:'
For example, the existing PPM URL when on the Project list will look like:
http://clarityURL/niku/nu#action:projmgr.projectList&classCode=project
Replacing the content after the 'action:', with the content after the 'action=' on Step7, the resulting URL would be:
http://clarityURL/niku/nu#action:npt.filterUserLayoutEntry&ui.page.space=mainnav.work&ui.page.template=union.appPage&url=/niku/app%3Faction%3Dprojmgr.projectList%26classCode%3Dproject&pageId=projmgr.projectList&portletInstanceId=projmgr.projectList_odf&object=project&component=projmgr&id=projmgr.projectList&view_code=projectList&filter_view_code=projectList&isFilter=true
- Log in as the user with the issue.
- Paste the resulting URL obtained in Step in 7 in the URL bar. This will take the user to the List Column Layout page of the Configure options for the portlet/view.
- To restore the view, click on the General tab and click on Restore Defaults.