The view for one or more users gets broken, resulting in a system error when you navigate to it. How do you restore defaults in Clarity to resolve the issue with the view, portlet, or page?
Types of pages this can happen on include:
Release: All Supported Releases
Corruption of the view. One way this can happen is if you have fields in the view that no longer exist in Clarity
Log in as the user with the issue and Restore Defaults on the impacted portlet/list view. Use one of the options below to do this.
Fiddler can be used to retrieve the needed URL to restore defaults. This is needed when Clarity does not reflect the link for the Restore Defaults page in the URL.
http://clarityURL/niku/nu?uitk.vxml=1&action=npt.filterUserLayoutEntry&ui.page.space=mainnav.work&ui.page.template=union.appPage&url=/niku/app%3Faction%3Dprojmgr.projectList%26classCode%3Dproject&pageId=projmgr.projectList&portletInstanceId=projmgr.projectList_odf&object=project&component=projmgr&id=projmgr.projectList&view_code=projectList&filter_view_code=projectList&isFilter=true
Then copying only after the 'action=':npt.filterUserLayoutEntry&ui.page.space=mainnav.work&ui.page.template=union.appPage&url=/niku/app%3Faction%3Dprojmgr.projectList%26classCode%3Dproject&pageId=projmgr.projectList&portletInstanceId=projmgr.projectList_odf&object=project&component=projmgr&id=projmgr.projectList&view_code=projectList&filter_view_code=projectList&isFilter=true
http://clarityURL/niku/nu#action:projmgr.projectList&classCode=project
Replacing the content after the 'action:', with the content after the 'action=' on Step7, the resulting URL would be: http://clarityURL/niku/nu#action:npt.filterUserLayoutEntry&ui.page.space=mainnav.work&ui.page.template=union.appPage&url=/niku/app%3Faction%3Dprojmgr.projectList%26classCode%3Dproject&pageId=projmgr.projectList&portletInstanceId=projmgr.projectList_odf&object=project&component=projmgr&id=projmgr.projectList&view_code=projectList&filter_view_code=projectList&isFilter=true
See also: Clarity frequently reported issues
Additional Steps Taken if problem persists:
a. Delete any saved filter views.
b. Click Manage to remove all fields but one on the List Column Section > Layout
c. Click Manage to remove all fields but one on the List Filter Section > Layout
d. Click Save
e. Clear browser cache, log out and log back in