VMware vCenter Site Recovery Manager plug-in cannot connect to SRM or to the vCenter Server instance

Products

• VMware Live Recovery

Issue/Introduction

Symptoms:

• The vCenter Site Recovery Manager (SRM) plug-in cannot connect to SRM
• The SRM plug-in cannot connect to the vCenter Server instance

Environment

VMware vCenter Site Recovery Manager 5.0.x
VMware vCenter Site Recovery Manager 5.5.x
VMware vCenter Site Recovery Manager 5.1.x
VMware vCenter Site Recovery Manager 1.0.x
VMware vCenter Site Recovery Manager 4.0.x
VMware vCenter Site Recovery Manager 4.1.x

Resolution

Validate that each troubleshooting step below is true for your environment. The steps will provide instructions or a link to a document, for validating the step and taking corrective action as necessary.

1. Verify if the account used by Site Recovery Manager to connect to the vCenter has been changed. For more information, see Verifying if the SRM vCenter Server account has been modified (1037439).
   
   
2. Verify that the required network ports are open, not used by other application, not changed or blocked by the Windows firewall or external physical firewall, and that the TCP and HTTP timeout settings are adequate. For more information, see Determining if a port is in use (1003971) and What port numbers must be open for Site Recovery Manager and vCenter Server? (1009562).

Note: If the problem still exists after trying the steps in this article:

• Gather the VMware Support Script Data. For more information, see Collecting diagnostic information for Site Recovery Manager (1009253).
• File a support request with VMware Technical Support and note this Article ID in the problem description. For more information, see How to Submit a Support Request.

Additional Information

Determining if a port is in use
Collecting diagnostic information for Site Recovery Manager