Service Catalog - Attach a file with diacritical in the filename

Products

• CA Service Catalog
• CA Service Management - Service Desk Manager

Issue/Introduction

When you want to attach a file to a Service Catalog request, that filename could exist of diacritic character(s).

Environment

CA Service Catalog - All Supported versions.

Resolution

To allow diacritic character(s) in a file name, please follow the steps below:

1. Locate the file %USMHOME%/view/conf/ESAPI.properties
2. Open this file in a text editor
3. Search for 'Validator.FileName'. Typically this property is at the bottom of the file.

4. Replace the regular expression as
Some other details/example taken from my local server:

#Validator.FileName=^[a-zA-Z0-9!@#$%^&{}\\[\\]()_+\\-=,.~'` ]{1,255}$
Validator.FileName=^[a-zA-Z0-9\\p{L}!@#$%^&{}\\[\\]()_+\\-=,.~'`]{1,255}$

5. Save the file and restart Catalog service. Check the new behavior.