VMware NSX Advanced Load Balancer Support Request Creation Guide
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VMware NSX Advanced Load Balancer Support Request Creation Guide

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Article ID: 304400

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VMware

Issue/Introduction

This topic explains how to raise a support request for NSX Advanced Load Balancer, formerly known as Avi Vantage.
 

NSX Advanced Load Balancer is available in the following variants:
 

  1. Essentials Edition: This variant is available to VMware Tanzu customers at no cost; it provides basic L4 load balancing.

  2. Basic Edition: The Basic Edition variant is available to NSX ADV/ENT+ customers at no cost; it provides a replacement for NSX-T load balancing.

  3. Enterprise Edition: The Enterprise Edition variant is available for purchase; it provides full-featured L4-L7 application delivery.

  4. Enterprise with Cloud Services Edition: This variant is available for purchase; it provides all of Enterprise features, plus access to cloud-delivered value-added SaaS services.



Resolution

Prerequisites:

This section explains the requirements to create a Support Request (SR) for NSX Advanced Load Balancer.
 

In order to create a Support Request for NSX Advanced Load Balancer, customers need to have a valid and active support contract.

The following table describes which support contracts are required for various NSX Advanced Load Balancer Editions and how they can be obtained.
 

Edition

Requires Support Contract For

Obtain Through

Support Product

Essentials

VMware Tanzu

Tanzu Term license

NSX Advanced Load Balancer essentials for Tanzu

Basic

VMware NSX DC

NSX Adv/ Ent+ Term or Perpetual license with active SnS

NSX Advanced Load Balancer - Basic edition

Enterprise

NSX Advanced Load Balancer

NSX Advanced Load Balancer Term or Perpetual license with active SnS

NSX Advanced Load Balancer

Enterprise with Cloud Services

NSX Advanced Load Balancer

NSX Advanced Load Balancer with Cloud Services SaaS Subscription

NSX Advanced Load Balancer


Ensure that you choose the appropriate Support Product while filing a Support Request for NSX Advanced Load Balancer.

Procedure to file a Support Request for NSX Advanced Load Balancer
 

This section explains the steps to file a Support Request for NSX Advanced Load Balancer.
 

Note: To file a technical Support Request, you need File Technical Support Requests permissions for the folder where the product and the support contract covering those products reside.

 

The following are the steps to file a Support Request for NSX Advanced Load Balancer:

  1. Login to Customer Connect.

  2. Select Support > Get Support from the navigation home page.
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  3. Choose Technical Support > Request Support.
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  4. Select the Product Location from the drop-down. Once selected, click on NEXT.
     

    Note: Only applicable options to your profile are available in the Product Location drop-down. 

     

    • Select On-Premise option, if you are filing Support Request for any of the editions (Enterprise, Basic or Essentials).

    • Select VMware Cloud Services (CSP) option, if you are filing Support Request for Enterprise with Cloud Services edition.
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  5. Select the appropriate Account/ Organization.

    • If you have selected On-Premise option as the product location, choose the Entitlement Account (EA) in which an active Support Contract exists for NSX Advanced Load Balancer for the required Edition.
      image.png
    • If you have selected VMware Cloud Services (CSP) option as the product location, choose the CSP Organization in which an active Support Contract exists for NSX Advanced Load Balancer with Cloud Services.
      image.png
  6. Add the appropriate Support Product for which you are filing the Support Request according to the Support Product table above.
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  7. File the support case (more details regarding how to file a generic technical support request can be found here).