Smarts SAM: SAM Presentation server domain log file contains "Unknown fieldName: in ics-nl-processing.asl" error

Products

• VMware

Issue/Introduction

Symptoms:



 

The following error is seen in the Smarts Service Assurance Manager (Smarts SAM) Presentation server domain log file:

Unknown fieldName: in ics-nl-processing.asl

 

The following error is seen in the Smarts SAM environment: 

SAM-AGG_NL-Driver-HyperNotif ASL_MSG-*-ASLP-ics/ics-nl-processing.asl: Unknown fieldName: in ics-nl-processing.asl

Environment

VMware Smart Assurance - SMARTS

Cause

Invalid characters exist in the dxa file that was edited. The above issue was observed in an environment that had invalid space bar entries in the dxa-sam.conf file.

Resolution

If you encounter this issue, do the following:

1. Execute the following comamnd from the <SAMBASEDIR>\smarts\bin directory:
   
   dmctl -s <SAM-PRES-DOMAIN> getI GA_DaemonDriver
   
   Output example
   
   <SAM-AGG-DOMAIN>_NL-Driver-HyperNotif
   
    
2. Execute the following command from the same directory:
   
   dmctl -s <SAM-PRES-DOAMIN> get GA_DaemonDriver::<SAM-AGG-DOMAIN>_NL-Driver-HyperNotif " more
   
    
3. Using sm_edit, open the dxa-sam.conf file located in the following directory: 
   
   <BASEDIR>\SAM\smarts\local\conf\ics
    
4. Look for the following character for invalid space bar entries in the dxa-sam.conf file:
    
5. Inspect the file for other invalid characters that should not be present.
6. Edit the dxa file and remove all invalid characters.
7. Save and close the dxa-sam.conf file.
8. In Global Manager Admin Console, run reconfigure operation. 
9. Inspect log and confirm the errors are no longer present.