Smarts Server Manager (ESM) 9.0: Core dump occurs when attempting to monitor a non-responding vCenter

Products

• VMware

Issue/Introduction

Symptoms:




Smarts Server Manager (ESM) 9.0 core dumps when attempting to monitor a non-responding vCenter
Smarts Server Manager (ESM) core dumps after it tries to monitor a non-responding vCenter for several hours

Many polls are started on vCenters but still in progress when the Smarts Server Manager (ESM) server crashes

Environment

VMware Smart Assurance - SMARTS

Cause

The above issue is caused by too many simultaneous polls of the same vCenters.

Resolution

A new logic is introduced to polling to make sure that simultaneous polls dont get kicked off. Fix is available in ESM 9.0 patch 3 and onwards .