Core dump occurs when attempting to monitor a non-responding vCenter
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Core dump occurs when attempting to monitor a non-responding vCenter

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Article ID: 304270

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Updated On:

Products

VMware Smart Assurance

Issue/Introduction

  • Smarts Server Manager (ESM) 9.0 core dumps when attempting to monitor a non-responding vCenter
  • Smarts Server Manager (ESM) core dumps after it tries to monitor a non-responding vCenter for several hours
  • Many polls are started on vCenters but still in progress when the Smarts Server Manager (ESM) server crashes

Environment

VMware Smart Assurance - SMARTS

Cause

The above issue is caused by too many simultaneous polls of the same vCenters.

Resolution

A new logic is introduced to polling to make sure that simultaneous polls don't get kicked off. Fix is available in ESM 9.0 patch 3 and onwards.

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