Smarts IP/NPM: Devices were removed from the Smarts IP domain, but alerts from those devices remain in the user consoles in Smarts NPM

Products

• VMware

Issue/Introduction

Symptoms:

Devices were removed from the Smarts IP domain, but alerts from those devices remain in the user consoles in Smarts NPM

Automatic synchronization between Smarts NPM and Smarts IP domains is disabled using the following setting in the Smarts IP domain tpmgr_param.conf configuration file:

enableSynchronization  FALSE

Synchronization between the Smarts IP and Smarts NPM domains is managed using a cron job as follows:

0 20 * * * /opt/InCharge7/NPM/smarts/bin/dmctl -s <NPM DOMAIN NAME> invoke  ICF_TopologyManager::ICF-TopologyManager addManagedElement <AM DOMAIN NAME> AM

Environment

VMware Smart Assurance - SMARTS

Resolution

To resolve this issue, you can use the discoverAll command instead of addManagedElement in the cron job used for domain syncrhonization as in the following example (see Note statement):

dmctl -s <NPM DOMAIN NAME> invoke ICF_TopologyManager::ICF-TopologyManager  discoverAll

Additional Information

Using the discoverAll command will cause Smarts to attempt Open Shortest Path First (OSPF) probing for all existing devices. This will take much longer than just running addManagerElement on Smarts AM domains.