Domain does not start or stop using sm_service command

Products

• VMware Smart Assurance

Issue/Introduction

Symptoms:

• Smarts Domain does not start when using the sm_service command
• Smarts sm_service commands (start, stop, show status) do not work on Smarts domains
• Smarts broker crashes when adding domain to the broker
  
  

The following error is seen in Smarts domain log, when executing an sm_service command to start, stop, or show status of a Smarts domain:

[root@<Host_Name>]# ./sm_service show
[May 10, 2013 10:31:30 AM EDT +775ms] t@2194017104 <Primary Thread>CI-E-EFLOWID-For flow CI_FlowBufferedHead_U [Client Buffered Head] HEAD|BUFFERED @0x0000000010dc0a30. Read buffer, 0 bytes available of 2145
. ?3?0000000000000000 0000000000000000 <^|0000000000000000 0000000000000000
. Write buffer, 0 bytes written of 2048
. ?3?[^0000000000000000 0000000000000000 0000000000000000 0000000000000000
. ->CI_FlowPipe_U IN_FLOW|PHYSICAL|LOCAL @0x0000000010dc08a0
. sm_service
CI-EWHILE-While executing function "open"
<SYS>-ECONNREFUSED-Connection refused; in file "/work/tancurrent/DMT-9.2.0.0/19/smarts/clsapi/ci_flow.c" at line 3009

Environment

Smarts 10.1.X

Cause

The above issues occur because the SM_HOME path is not correctly specified in the ic-serviced file.

Resolution

If you encounter this issue, do the following:

1. Open the ic-serviced file for your Smarts environment.
2. Ensure that the path specified for the SMHOME variable is correct for the Smarts environment installation path. 
   For example: If you have Smarts IP Manager installed in the /opt/Incharge/IP/smarts directory, you would need to set the SM_HOME path value (SMHOME=[PATH]) in ic-serviced as follows:

   SMHOME=/opt/Incharge/IP/smarts

3. Save and close the ic-serviced file.