Smarts SAM: How can I ensure that I only get one email notification from Smarts mail adapter per alert if a notification is duplicated?

Products

• VMware

Environment

VMware Smart Assurance - SMARTS

Resolution

How can I ensure that I only get one email notification from Smarts mail adapter per alert if a notification is duplicated?

To ensure you only receive one email notification per alert, do the following:

1. Open the mail-notify.asl file found here: 
   
   <BASEDIR>/SAM/smarts/bin/sm_edit rules/notifier/mail/mail-notify.asl
   
    
2. Add a condition in the do code block as follows:
   
   do {
       if  (currentEvent->icOccurrenceCount > 1 ) { return; } 
       // continue with rest of the code
      ...
   }
   
    
3. Stop and restart the Smarts mail adapter to apply the change.