Smarts SAM: Attributes are found Empty for Notifications in Notification Log Console
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Smarts SAM: Attributes are found Empty for Notifications in Notification Log Console

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Article ID: 304144

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Updated On:

Products

VMware

Issue/Introduction

Symptoms:




Attributes are found Empty for Smarts Service Assurance Manager (Smarts SAM) Notifications in Notification Log Console
ElementName and ElementClassName are missing for underlying domain manager notifications in Smarts SAM Presentation Console

Smarts SAM Notifications were not cleared, only ElementName and ElementClassName Attributes are empty .

Environment

VMware Smart Assurance - SMARTS

Cause

It is likely that corresponding local objects were deleted during topology synchronization with underlying domain managers, but notifications were not cleared.

Resolution

To avoid local objects that have an associated notification instance from being deleted, set the following property in the local/conf/runcmd_env.sh file:

SM_KEEP_LOCAL_OBJECTS=TRUE

By default, this value is set to FALSE.