Attributes are found Empty for Notifications in Notification Log Console.

Products

• VMware Smart Assurance

Issue/Introduction

Symptoms:

Attributes are found Empty for Smarts Service Assurance Manager (Smarts SAM) Notifications in Notification Log Console.
ElementName and ElementClassName are missing for underlying domain manager notifications in Smarts SAM Presentation Console.

Smarts SAM Notifications were not cleared, only ElementName and ElementClassName Attributes are empty.

Environment

Smarts - 10.1.x

Cause

It is likely that corresponding local objects were deleted during topology synchronization with underlying domain managers, but notifications were not cleared.

Resolution

To avoid local objects that have an associated notification instance from being deleted, follow the below steps:

• Edit the runcmd_env.sh file using sm_edit:
  <Base_Dir>/smarts/bin/sm_edit ../local/conf/runcmd_env.sh


• Set the following parameter:
  SM_KEEP_LOCAL_OBJECTS=TRUE
  Note: By default, this value is set to FALSE.
  
  
• Restart the SAM domain for the changes to take effect.