Device discovery fails when ICMP response exceeds 500 milliseconds in SMARTS

Products

• VMware Smart Assurance
• Network Observability

Issue/Introduction

• Device discovery fails when ICMP response exceeds 500 milliseconds in SMARTS
• Discovery of device fails due to device slow response.
• Discovery error no response from ping
• Device responds to ping but has high latency value over 1000 milliseconds or 1 second

Environment

All Supported Smarts versions

Cause

defaultICMPAutoTimeout value is too low.

Resolution

Edit the discovery.conf file and increase the value from the default of defaultICMPAutoTimeout parameter to a higher value than 500 and load it to the running server as sm_tpmgr -s <Domain name> --load-conf=discovery.conf otherwise restart the service for changes to take effect.