SMARTS users unable to authenticate or login to Global Console and Smarts servers

Products

• VMware Smart Assurance

Issue/Introduction

Symptoms:




Unable to login in nor authenticate into Global Console and attach to a Domain Manager
Cannot login to Smarts servers

Environment

VMware Smart Assurance - SMARTS

Cause

A misconfiguraton in either serverConnect or clientConnect.conf Authorization files.

Resolution

Verify that the case spelling and syntax of the entries in the files match as documented. 

Example of correct matching entries:

serverConnect.conf         *:admin:changeme:All
clientConnect.conf          *:*:admin:changeme

Example of bad entries:

serverConnect.conf         *:admin:changeme:All
clientConnect.conf          *:*:admin:foo                    <---  Password mismatch

serverConnect.conf         *:admin:changeme:All
clientConnect.conf          *:*:admin:changeme:All    <---  The ":All"  is not required in this line

serverConnect.conf         *:admin:changeme:ALL     <---  Only "A" should be capitalized
clientConnect.conf          *:*:admin:changeme

serverConnect.conf         *::admin:changeme:All      <---  Syntax doesn't require double colons
clientConnect.conf          *:*:admin:changeme