No problem notifications generated by Smarts server until console is attached.
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No problem notifications generated by Smarts server until console is attached.

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Article ID: 304043

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Updated On:

Products

VMware Smart Assurance

Issue/Introduction

Symptoms:




No problem alarms generated until a notification console is started and attached to the Smarts server
sm_server process uses little CPU then spikes and remains high to a long period of time
 
problem notifications may not appear for long period of time after starting and connects to Smarts server


Environment

VMware Smart Assurance - SMARTS

Cause

The --subscribe=default option is not used when starting up the Smarts server thus the Smarts server will begin polling to generate problem notifications once the first client, a console, attaches and thus subscribes for problem events.

Resolution

Restart the Smarts server and include parameter --subscribe=default in the sm_server command.  This will ensure the sm_server always has a client subscribing to problem notifications and remains polling at all times.